Contact Us
Our support team handles account queries, payment questions, and bonus issues around the clock through live chat and email. Most live chat contacts are resolved in a few minutes; email responses arrive within a few hours. The contact form below and our registered business address are also on this page for correspondence and regulatory purposes.
Got a question or something that needs sorting? Our support team handles account queries, payment issues, bonus questions, and anything else that comes up. We try to resolve things on the first contact without making you repeat yourself.
Live chat is the fastest channel and runs around the clock. Most queries are sorted in a few minutes. For anything that involves documents or a longer written response, email is better reach us at [email protected]. We aim to reply within a few hours and never beyond 24 hours from receipt.
Get in Touch
Fill in the form below with your registered email address and a clear description of what you need. The more detail you give us, the faster we can get it to the right person. For urgent matters, live chat will always be quicker than a form submission.
Our Office
Our registered business address is below. Player support does not run through this location. All account-related queries go through our online channels only. The address is provided for correspondence and regulatory purposes.
Address: Audley House, 13 Palace St, Victoria St, London SW1E 5HX, United Kingdom
If a dispute has not been resolved through our standard channels and you want to take it further, you can write to us at our registered address or contact the relevant authority under our gaming licence. We treat all communications with confidentiality and aim to resolve every issue fairly.