Responsible Gaming

Gambling works best when it stays in its lane. It is meant to be something you do for a bit of fun, not something that takes over your finances, your time, or the rest of your life. Most people manage that fine. Some do not, and when it goes that way, it can be hard to pull back on your own. We have built real tools into the platform to help you stay in control before things get to that point.

One of the most practical things you can do is decide what you are comfortable spending before a session starts, not during it. Treat that number as fixed whether you are winning or losing. Chasing losses is the most common way a session stops being fun, and it rarely ends the way you hope it will.

Tools we have built in

Everything below is in your account settings and does not require a support contact to activate. These tools are there because we think they should be, not just because a licence requires them.

• Deposit limits: Set a daily, weekly, or monthly cap on how much goes into your account. Reductions take effect immediately. Increases carry a cooling-off period before going live, which is intentional.
• Session time reminders: A notification goes out after a play period you define yourself. It does not stop you playing. It just puts the time in front of you when it is still easy to act on it.
• Reality checks: Your net result during a session is displayed so the numbers are visible rather than getting lost in the flow of a game.
• Cooling-off period: Between 24 hours and 6 weeks. Your account goes quiet, deposits are blocked, and you cannot place bets during this time.
• Self-exclusion: A more permanent option. Once confirmed, it cannot be reversed mid-exclusion, and you come off all marketing lists at the same time. The exclusion period you choose is the one that holds.

Support and help organisations

If gambling is affecting your life in a way that feels hard to manage on your own, outside support is there and worth using. The organisations below provide free, confidential help independently of any casino.

• GamCare : free advice, counselling, and a 24/7 helpline on 0808 8020 133
• BeGambleAware : practical information, tools, and referrals to treatment services
• GamStop : self-exclusion across all UK-licensed gambling platforms in one step
• NHS Gambling Support : medical advice and access to treatment options

Protecting younger people

Under-18s are not permitted on our platform. If you share a device at home, parental control software is the most reliable way to keep gambling sites out of reach. Gamban and NetNanny both work across browsers and apps independently of any casino account. Worth setting up if there is any chance a younger person has access to a device you use for gambling.

Our support team handles responsible gambling conversations properly and without judgement. If you are concerned about your own gambling or someone close to you, reach out through live chat at any time. We can walk you through your account tools, help set a limit, or get a self-exclusion in place. No script, just practical help.